Refund policy

Return & Refund Policy

At Arch and Aura Aesthetics, we’re all about delivering products that make you glow! We’re confident in the quality of our products, but if you’re not completely satisfied, we’re here to make it right.

1. Refund Requests

• If you’re not 100% satisfied with your product, you may request a refund within 14 days of purchase. Please contact us with your order number and a description of the issue.

1. Refund Process

   • Once your request is reviewed, we’ll process a refund to your original payment method within 5-7 business days.
   • Please note that shipping fees are non-refundable.

2. Final Sale Policy

   • Due to the nature of our products, all sales are final, and we do not accept returns. Our commitment is to provide you with fresh, quality products every time.

3. Exchanges

   • We don’t currently offer exchanges, but our team is happy to help you find the perfect product to suit your skincare needs.

We want you to love every experience with us. If you have questions or need support, reach out at info@archandauraaesthetics.com -we’re here to help!